Refund & Cancellation Policy
Effective Date: 10 September 2026
Last Updated: 10 September 2026
This Refund & Cancellation Policy applies to services purchased from PRANTUSHSHRA MARKETING PRIVATE LIMITED, operating under the brand Marketing Tusk ("Marketing Tusk", "we", "us", or "our"), including services purchased, booked, or subscribed to through marketingtusk.com.
This Policy should be read together with our Terms of Service and any proposal, quotation, statement of work, service agreement, order, invoice, or other commercial terms applicable to your engagement.
1. Scope
Marketing Tusk provides professional marketing, creative, strategic, branding, digital, consulting, development, advertising, communication, and related services.
Refund and cancellation treatment depends on the relevant service, whether work has begun, the applicable billing arrangement, and any specific terms agreed for the engagement.
If a specific written service agreement or accepted proposal contains refund or cancellation terms that differ from this Policy, those specific terms will apply to that engagement to the extent of the difference.
2. Cancellation Before Work Begins
If you cancel an eligible service before Marketing Tusk has begun performing the agreed work, you may request a refund of the amount paid for the affected service.
To request cancellation, contact:
We may request sufficient information to identify the applicable transaction, service, or booking.
3. Cancellation After Work Begins
Once Marketing Tusk has begun performing the agreed services, amounts paid are generally non-refundable.
This reflects the allocation of professional time, strategy, research, creative work, planning, resources, and other work undertaken in connection with the engagement.
Where appropriate, Marketing Tusk may consider a partial refund on a case-by-case basis.
Any discretionary refund will depend on the circumstances of the engagement, including the work already performed and the applicable service terms.
Nothing in this section excludes a refund or other remedy that Marketing Tusk is required to provide under applicable law.
4. Subscriptions and Recurring Services
Marketing Tusk may offer recurring services or retainers billed:
monthly, quarterly, or annually.
Where a service is identified as automatically renewing, it will renew for the applicable billing period until cancelled.
You may request cancellation by emailing:
Unless different terms have been expressly agreed for the relevant service, cancellation takes effect at the end of the current billing period.
Cancellation prevents the next applicable renewal. It does not automatically create a right to a refund for services already provided or for amounts that are otherwise non-refundable under this Policy.
Any refund request connected with an active subscription will be assessed under the other provisions of this Policy and any applicable mandatory rights.
5. Seven-Day Free Trial
Where Marketing Tusk offers an eligible 7-day free trial, the trial does not automatically convert into a paid subscription.
At the end of the trial, you must take the required affirmative action to purchase or activate the applicable paid service.
Because no automatic paid conversion occurs, merely allowing a free trial to expire does not create a paid subscription charge.
6. Partial Refunds
Marketing Tusk may approve a partial refund on a case-by-case basis after considering the circumstances of the engagement.
A prior discretionary refund does not create an entitlement to the same treatment for another transaction or customer.
Any statutory right to a refund or other remedy remains unaffected.
7. Service Problems
If you believe that a service was not provided in accordance with the agreed scope, please contact us promptly at:
Provide sufficient information to identify the engagement and explain the issue.
Where appropriate, we may review the project records, agreed scope, communications, and work performed and determine the appropriate resolution.
Nothing in this Policy restricts any remedy that must be provided where applicable law requires a refund, correction, re-performance, or other remedy for deficient or non-conforming services.
8. Change of Mind
For business and professional service engagements, a change of mind after work has begun does not ordinarily entitle the customer to a refund.
If work has not yet begun, the request will be handled in accordance with Section 2.
Where mandatory consumer cancellation or withdrawal rights apply to a particular transaction, those rights take precedence over this provision.
9. Project Delays
A project delay does not automatically create a refund entitlement.
Where a delay results from missing information, delayed approval, delayed access, changes requested by the customer, or another dependency within the customer's control, project timelines may be adjusted accordingly.
Where Marketing Tusk materially fails to provide an agreed service, any applicable refund or other remedy will be determined under the relevant agreement and applicable law.
10. Third-Party Payment Providers
Payments may be processed using Razorpay, Stripe, PayPal, Cashfree, UPI, bank transfer, or another payment method disclosed for the relevant transaction.
If Marketing Tusk approves a refund, the refund may be returned through the original payment method where appropriate.
The time required for funds to appear after a refund has been processed may depend on the relevant payment provider, bank, card network, or financial institution.
Marketing Tusk does not guarantee a specific banking or payment-provider settlement time that is outside its control.
11. How to Request a Cancellation or Refund
Send your request to:
Please include sufficient information for us to identify the relevant purchase, subscription, booking, or service engagement.
Marketing Tusk will review the request against this Policy, the applicable service terms, the status of the work, and any rights required by applicable law.
12. Mandatory Legal Rights
Marketing Tusk's services are intended primarily for businesses and professionals aged 18 or older.
However, if you legally qualify as a consumer for a particular transaction, nothing in this Policy is intended to exclude, restrict, or waive any refund, cancellation, withdrawal, re-performance, compensation, or other right that cannot lawfully be excluded.
Where applicable law requires a different outcome from this Policy, the mandatory legal requirement will prevail to the extent of the conflict.
13. Chargebacks and Payment Disputes
If you believe a payment has been made incorrectly or there is a genuine dispute regarding a Marketing Tusk charge, please contact us first at:
This allows us to identify the relevant transaction and attempt to resolve the issue.
Nothing in this section prevents you from exercising any chargeback, payment-dispute, or other right available to you under applicable law or the rules of your payment provider.
14. Changes to This Policy
Marketing Tusk may update this Refund & Cancellation Policy to reflect changes in our services, billing practices, commercial arrangements, or legal requirements.
The date at the beginning of the Policy will show when it was last updated.
Changes will not retrospectively remove mandatory rights or alter a specific contractual term already agreed for an existing engagement except where lawfully agreed between the parties.
15. Contact Us
For cancellation, refund, subscription, or payment questions, contact:
PRANTUSHSHRA MARKETING PRIVATE LIMITED
Marketing Tusk
Ar 503 Tower Aristoplot No. C 78 Supertech, 34 Pavalion Noida Sector 34, Hamirpur, Hamirpur, Hamirpur, Uttar Pradesh, India, 210301
Email: connect@marketingtusk.com
Website: marketingtusk.com